Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in Olli Ella products?
We prioritize natural, sustainably sourced materials including seagrass, rattan, and GOTS-certified organic cotton to ensure quality and environmental responsibility.
How do I care for my Olli Ella basket?
Most of our woven items can be cleaned with a damp cloth. Avoid harsh chemicals and ensure the item is completely dry before storage to maintain its integrity.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement for any modification requests.
Are your products ethically manufactured?
Absolutely. We work closely with talented artisans globally, ensuring fair wages, safe working conditions, and respect for traditional craftsmanship.
How do I track my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.